F you, Movistar

Lots of swearing ahead.

OK so on February 10th some asshole thief cut off some cables from a pole in order to knock down a camera and in the process left us with no landline or internet.

Now, the telco in question used to be Telefónica (now Movistar) and they already had a reputation of taking their sweet time and leaving their customers two weeks without service upon any minor hiccup but wow, the new owners are much worse.

So we fill a complaint. No news, later we noticed that they marked the issue "fixed" without doing anything at all. We fill another complaint and they mark it fixed again within two days without doing anything. What the fuck? Whenever we'd get them to talk (nearly always at night, once they replied at midnight) they'd insist that there's an active report (yeah because we just reopened it you dumbass) and to keep waiting (one of them said to wait "12 work days" what the heck?) and would put different excuses each time (they even claimed the address was wrong) all this while consistently closing reports as "fixed" after 48hs (automated?). They did this shit six times in a row.

We found the address of their offices in Argentina and decided to directly pay a visit to force their hand… there was nobody in the lobby. The building was freaking empty. What the fuck, does anybody even work there?

Then finally after over a fucking month these assholes finally admit that the reason is that we're on broadband (because they refuse to do fiber in this zone) and that they don't have the required equipment anymore and that as such they wouldn't offer us internet service anymore ("but we're always improving" shut the fuck up) and that at most they'd offer us some device to make landline work. Oh, and they knew this since the first time they closed the report while marking it "fixed" instead of "won't fix" because they wouldn't tell us that they weren't going to bother at all. All this while demanding us to pay the monthly bill for the month where they kept actively refusing to provide service, by the way.

FUCK. OFF.

So there goes one month.

We finally convinced the landlady to switch to another company, and this still took over another month worth of waiting because, on top of the usual ISP shit that makes you waste time, apparently this crap went on through the whole area and the competing ISPs are short on staff to deal with the sudden surge in demand for them, because I guess that Movistar is happy to drop an entire neighbourhood.

Oh, and stop sending demands to pay the overdue bills when you already admitted you won't restore service and we already fucking cut you off, but I guess that you're a chronic bully who needs to punch every single idiot around for their lunch money, amirite? Because Movistar sent us a warning a few days ago over March where we didn't have any service at all. Yeah sure, GET THE FUCK OFF. NOW.

Now to catch up on a lot of stuff…